Helwan National University · 2024
Official digital platform and AI university assistant
A public digital platform for the university, paired with an AI assistant that answers student and staff questions directly from official university material.
- Disciplines
- AI & Retrieval, Web Platform, Backend & API
- Delivered
- 2024
- Client
- Helwan National University
Built with
- Retrieval-augmented generation
- NLP
- Web platform
- REST APIs
- Database design
The situation
University information was spread across documents, departments and people. Students asked the same questions repeatedly through channels that did not scale, and staff spent significant time answering enquiries that already had documented answers.
What we did
- 01
Built the official digital platform as the single public source of university information.
- 02
Structured the university's documents into a retrieval system so answers are grounded in real source material rather than generated from memory.
- 03
Developed a natural-language assistant able to handle enquiries in the language the user asks in.
- 04
Designed the backend and APIs so the knowledge base can be updated by the university without engineering involvement.
The outcome
Routine enquiries are answered instantly and consistently from official sources, and the platform gives the university one place to publish and maintain the information that students actually ask for.